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Support

Happy to help.

Most answers are below. If yours isn't, drop us a line — a real human reads every email.

Getting started

Three steps. One nap-time.

Step 01

Add your child

Tap "Add your child first" on the home screen. Each kid gets a colour pill so you can tag fast. Add as many as you like.

Step 02

Capture gifts

Tap "Start capturing". Tap the shutter to snap, then hold the mic and say the sender's name. Release.

Step 03

Review & send

After the chaos settles, tap "Review". AI has transcribed names, identified gifts, and written notes. Edit, pick a design, send.

FAQ

Common questions

Tap any to expand.

Why does GiftSnap need camera and microphone access?

The camera takes the gift photos. The microphone records you saying the sender's name while you hold the mic button. Both are essential to the core feature.

You can revoke access anytime in iOS Settings → Privacy → Camera / Microphone (or Android Settings → Apps → GiftSnap → Permissions).

Where are my photos stored?

On your phone, in the app's local storage. They never leave your device unless you choose to share or print a thank-you card.

What about my voice recordings?

Voice recordings are sent briefly to OpenAI (the company behind ChatGPT) for transcription via their Whisper service. OpenAI processes the audio, returns the text, and discards the audio. The text transcript is then stored on your phone.

What about gift identification?

The photo is sent briefly to Anthropic (the company behind Claude) which identifies the gift in 1–5 words ("Lego Star Wars set", "wooden train"). Anthropic does not train on customer data.

How much does GiftSnap cost?

£2.99 per year as an in-app subscription. New users get one free event to try the app before subscribing.

How do I cancel my subscription?

Manage subscriptions through Apple or Google, not through the app itself:

  • iPhone: Settings → [Your Name] → Subscriptions → GiftSnap → Cancel
  • Android: Play Store → profile → Payments & subscriptions → Subscriptions → GiftSnap → Cancel
Can I use GiftSnap offline?

You can capture gifts offline — photos and voice are saved on your device. You need internet to:

  • Transcribe voice into sender names
  • Have the AI identify gifts
  • Generate thank-you note text
  • Share or print cards

The app catches up automatically when you're back online.

The AI got the gift wrong

Tap into any gift in Review → tap the Gift field → type the correct name. Same for the sender if it was misheard.

The AI thank-you note doesn't sound right

On the Edit thank-yous screen, tap any note to edit it directly. Or tap the ↻ icon to ask the AI to write a new draft.

Can I add a child later?

Yes. Tap "Manage children" at the bottom of the home screen anytime.

What if I press the shutter too briefly?

A photo is still taken — you just won't have a recording. You can type the sender's name manually in the Review screen.

My screen says "Listening…" forever

This usually means the upload to our server failed. Check your internet connection, then go to Review and tap into the gift — the Sender field will be editable so you can type the name directly.

Is GiftSnap safe for my children's data?

Yes. The app is for parents/guardians (you must be 18+). Children appear as photo subjects only. We follow UK GDPR and the ICO's Children's Code. Read the full Privacy Policy for details.

Still stuck?

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support@giftsnap.co.uk →
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